Send Us Feedback

Thank you for taking the time to complete our client satisfaction survey. Our goal is to provide unbeatable client service with outstanding, professional results. Please complete the following information so we can monitor and evaluate our performance and ensure your experience with us is an exceptional one.

To show our appreciation for your time, you will be able to print out a 20% Off Coupon after you submit the survey.

Name:
E-Mail:
Date of most recent service:
Service received:
Name of your provider:
Were you properly greeted? Yes No Don't recall
Were you offered complimentary refreshments? Yes No Don't recall
Was the temperature comfortable? Yes No Don't recall
Were there any problems w/ Check In/Out? Yes No Don't recall
If Yes, please explain:
Did you feel a warm & welcoming atmosphere upon entering the spa?
Yes No Don't recall
Was your technician's appearance neat & professional?
Yes No Don't recall
Did your technician conduct a thorough consultation?
Yes No Don't recall
Was your technician pleasant & accommodating?
Yes No Don't recall
Did your technician appear to have a complete understanding of service & products used?
Yes No Don't recall
Were you invited to secure your next appointment before you left the salon/spa?
Yes No Don't recall
Did your service provider recommend home care products?
Yes No Don't recall
Did we match you with the appropriate service provider to meet your needs?
Yes No Don't recall
If not, may we send you an offer to try another service provider?
Yes No Don't recall
Was your treatment room or station neat & clean?
Yes No Don't recall
Please rate your technician's overall performance:
(Worst) 1 2 3 4 5 6 7 8 9 10 (Best)
Did any technician do or say anything that you felt was inappropriate?
Yes No Don't recall
If Yes, please explain:
Please rate the overall atmosphere of the spa & salon:
(Worst) 1 2 3 4 5 6 7 8 9 10 (Best)
Would extended hours of operation be helpful to accommodate your needs?
Yes No Won't help
Are there any services we currently do not offer which you would like to have available?
Is there any salon and/or spa service you would like to receive more information on?
Are there any additional comments you would like to share with our management?
What led you to our website?
Recent Client Search Engine Friend/Family Referral
Link from another site Other (please explain)
We take privacy seriously. We will never share, rent, sell, or in any way release
the information you share with us. This survey is for in-house purposes only.
 

 

 

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